Top 5 Digital Marketing Mistakes Made by Small Businesses


As a small business owner, it’s important to have a strong online presence in today’s digital age. Your website and social media profiles are often the first point of contact that potential customers have with your business, and a well-designed and maintained online presence can help you reach and engage with a wider audience.

However, it’s not uncommon for small businesses to make mistakes when it comes to their online presence. In this post, we’ll take a look at some of the most common mistakes small businesses make and offer tips on how to avoid them.

1. Neglecting Their Website

Computer loading screen

One of the biggest mistakes small businesses make is neglecting their website. Your website is often the first point of contact that potential customers have with your business, and if it’s not well-designed or up-to-date, it can give a poor impression.

Search engines also favor websites with relevant content that are updated frequently and load quickly so maintaining your website should be a high priority for any business that wants potential customers to be able to find them on Google (and what business doesn’t?!).

To avoid this mistake, make sure to regularly update your website with fresh content, such as blog posts or new product listings. It’s also important to have a clean and professional design that’s easy to navigate, is free of bugs, and takes advantage of modern techniques that optimize load times.

Consider investing in a website redesign or update if your current site is outdated or hard to use.

2. Not Having a Cohesive Digital Marketing Strategy

Disorganized desk stacked with papers

Another common mistake small businesses make is not having a cohesive digital marketing strategy. Digital marketing encompasses a wide range of tactics, such as social media marketing, email marketing, and search engine optimization (SEO), and it’s important to have a plan in place for how to effectively use these tactics to reach your target audience.

To avoid this mistake, take some time to develop a comprehensive digital marketing plan. This should include goals for what you want to achieve, a target audience, and a budget. You should also consider which tactics will be most effective for your business and allocate resources accordingly.

3. Not Using Social Media Effectively

Cell phone displaying social media icons

Social media is a powerful tool for small businesses, but it’s important to use it effectively. Many small businesses make the mistake of not posting frequently enough or not engaging with their audience on social media.

To avoid this mistake, make sure to post regularly and consistently on social media. This can help to keep your business top-of-mind with your followers and attract new followers. You should also make an effort to engage with your audience by responding to comments and messages and sharing relevant content.

4. Not Utilizing Email Marketing

Laptop computer with email open

Email marketing can be an effective and affordable way for small businesses to reach and engage with their customers and prospects. Here are three reasons why it’s important for small businesses to utilize email marketing:

  1. Cost-effectiveness: Email marketing is generally more affordable than other forms of marketing, such as direct mail or paid advertising. With email marketing, small businesses can reach a large audience at a low cost.
  2. Targeted messaging: Email marketing allows small businesses to send targeted messages to specific groups of people, such as customers or prospects. This allows small businesses to tailor their messaging to specific audience segments, increasing the likelihood that their message will be relevant and well-received.
  3. Measurable results: Email marketing provides small businesses with a way to track the success of their campaigns. With tools like open and click-through rates, small businesses can see which messages are most effective and make adjustments accordingly. This allows small businesses to continually improve their email marketing efforts and get the most value out of their campaigns.

5. Not Optimizing for Mobile

Mobile responsive web design framework

With more and more people using their smartphones and tablets to browse the web, it’s critical that your business has a mobile-friendly website. However, many small businesses make the mistake of not optimizing their website for mobile devices.

To avoid this mistake, make sure to test your website on a variety of mobile devices to ensure that it’s easy to use and looks good on all screen sizes.

This also goes for anyone in your organization who might be responsible for making regular updates to your site. All to often we see organizations that spend the money to design and build a beautiful, mobile-friendly website on a content management system where they will be able to make their own changes, only to watch it slowly degrade over time because their staff fails to take the time to test those edits across devices and screen sizes.

If you feel like you’re falling behind in any of the above categories, reach out for a free assessment of your digital marketing efforts.

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